The Sheffield-based tooling company WNT has introduced a Live Chat facility on its Web site (www.wnt.com).

Customers can gain direct access to UK-based technical support engineers and engage in detailed discussions relating to any of WNT’s 55,000 products.

During Live Chat ‘conversations’, the page in the WNT on-line catalogue that the customer has linked to is automatically displayed on the PC of the WNT technical support engineer in the UK, saving valuable time.

Tony Pennington, managing director (UK and Ireland), said: “Customer service is always at the forefront of our activities, so adding this newly developed chat facility to the WNT Web site is another advantage that we can offer to our customers.

The system’s ability to link directly to the specific products the customer is enquiring about, allows our engineers to answer any questions that customers may have and provide the support required in the shortest possible time.”