Nottingham-based Vollmer (UK) Ltd has strengthened its service and customer support team with the appointment of two new service engineers. As a leading manufacturer of grinding and erosion technology for cutting tools and circular saw blades, the quality and reputation of the German machine tool brand are second-to-none.

To ensure the quality and expectations of UK customers are not only met, but exceeded, Vollmer (UK) has employed Michael Clements and Danny Lewis to strengthen its customer service and engineering support function. Mr Clements brings a wealth of experience to the service team, having served an advanced-level apprenticeship before spending more than a decade as an assembly technician and maintenance engineer with well-known companies including Taylor Hobson and Babcock.

He has extensive experience working on MoD submarines and aircraft carriers to machine tools and the aerospace sector. In his most recent role as a machine tool service engineer conducting maintenance and PPM (planned preventive maintenance), Mr Clements has a detailed knowledge and understanding of machine tools and customer support.

Continuous improvement
Meanwhile Mr Lewis is a time-served mechanical engineer who has undertaken everything from machining and maintenance to breakdowns, support and continuous improvement. During his career, he has spent more than a decade working as a maintenance engineer and fitter with a skill set that includes everything from welding and fabrication to machining, and hydraulic and pneumatic expertise. This culmination of skills combined with an excellent track record in health and safety, academia, inspection and testing, preventative maintenance and troubleshooting will be a huge benefit to both Vollmer UK and its customers.

Vollmer (UK) managing director Martyn Cross said: “Vollmer has an unparalleled reputation for the quality, technology, innovation and precision of its machine tools. However, this can often count for little without the customer service, support and maintenance departments to be at the side of our customers throughout the life-cycle of their investment.

“At Vollmer (UK), we value customer service and support above all else. To ensure we not only meet but exceed customer expectations for maintenance and service is critical – and by investing heavily in the expansion of our service and maintenance team — we are demonstrating that commitment to our customers. Everyone at Vollmer UK would like to wish Michael and Danny every success in their new roles — we are certain that their careers will flourish with Vollmer UK and customer support will undoubtedly be taken to a new level with these appointments.”