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CLAAS UK’s new HQ officially opens in Suffolk

Posted on 22 Oct 2020 and read 365 times
CLAAS UK’s new HQ officially opens in SuffolkCLAAS UK and its dealer Manns have officially opened their new 33,000m2 ‘state of the art’ headquarters building in Suffolk following three years of construction work which was carried out in phases to enable the day-to-day running of the businesses for the 130 staff to continue with the least possible disruption.

Trevor Tyrrell, senior vice-president (Western Europe & Oceania) for the CLAAS Group’s sales and service division, said: “By supporting this major redevelopment and impressive new building, both the CLAAS Group and the Claas family have shown their commitment to CLAAS dealers, their customers and UK agriculture as a whole, and also to Bury St Edmunds and west Suffolk where we are now one of the largest employers.”

In addition to offices for both CLAAS UK and Manns, the design also incorporates a full-height, glass-fronted Technoparc machinery showroom which will act as an alternative to national exhibitions which have been severely impacted by the Covid-19 pandemic. A further field training and demonstration area is also being developed to complete a Customer Experience Centre.

To the rear of the office building is a new 10-bay workshop complex for Manns and a large 4,336m2 parts warehouse for CLAAS UK, that supports its dealers throughout the UK and Ireland.

Mr Tyrrell said: “The new building vastly improves the experience for customers and visitors from the UK, Ireland and around the world. It also enables CLAAS and Manns to provide a superb working environment for their employees.”

“The new offices, showrooms, modern parts logistics warehouse and more-efficient workshop environment allow us to make far better overall use of the site, which will have an impact on the recruitment and retention of employees, in addition to a considerable improvement in health and safety procedures.”

The new building also makes use of the latest energy-efficient systems in order to minimise its environmental impact. The passive solar design of the building makes full use of its north facing aspect, and features a full-height glazed facade, and the building incorporates 2,860m2 of glass.



Electric power and heating generated from renewables is sourced from the neighbouring 1.4MW Symonds Farm AD plant and power for the electric car charging points on site comes from a photo voltaic solar panel array on the roof generating 112MWh.

A water harvesting system with a total capacity of 30,000 litres serves a specially designed washdown bay for machinery, saving over 1 million litres of water a year.

The new central UK Parts warehouse has streamlined parts handling and replaces five individual buildings and accommodates over 47,000 line items or 850,000 individual items totalling 700 tonnes, with space to spare for future expansion.

For larger items there is now 45m of cantilever racking and the amount of bulk racking has been doubled, while a mezzanine area holds 70% of the total contents of the previous warehouse over three levels.

All parts are identified and located using a scan and bar code system to help improve pick rate accuracy and efficiency for the 1,000 tonnes of parts that pass through the warehouse each year.

The Saxham site is also home to the CLAAS Academy, which provides industry leading training for dealer sales, service and parts staff, in addition to customer operator training. Here the team of 11 staff provide over 4,000hr of training each year, both on-site but they are also leading the way in the development of remote online training programmes.

Founded over 100 years ago and still privately owned by the Claas family, the CLAAS Group is one of the largest family-owned agricultural machinery manufacturers in the world. Based at Harsewinkel in West Germany, the company operates 14 manufacturing plants globally and employs over 11,400 people.

In the UK it employs over 100 people at Saxham and a further 300 throughout the UK and Ireland. CLAAS is the UK market-leader for both combine harvesters and forager harvesters and has a rapidly growing customer base for CLAAS tractors.

The Manns dealer group has six dealerships throughout the eastern counties where it employs 33 people. The roots of the company go back to the 1930s when local farmer Bill Mann started importing CLAAS combines from Germany.

The Manns company moved to the site at Saxham during the 1950s and the previous headquarters building has been a landmark alongside the A14 for many years.