Warwickshire-based Walter Ewag UK Ltd, a supplier of Walter and Ewag tool and insert grinding/erosion/laser processing machines, as well as Walter tool measuring machines, has promoted Matthew Redfern to the role of customer care co-ordinator.

He has been with Walter Ewag UK for nearly 10 years as a service technician, following an apprenticeship with a specialist tooling supplier that led to varying activities including machinery maintenance.

Mr Redfern says his new role interacting with an extensive UK-wide customer base “will complement my enthusiasm for getting hands-on and solving customers’ problems”.