In these times of local and national lockdowns caused by the Covid-19 pandemic, the manufacturing sector has continued to support the economy by continuing to work in safe and managed environments which has also resulted in the need for on-hand technical support to maximise cutting tool performance.
To continue to offer the best possible service the company prides itself in, Ceratizit
has launched its new LiveTechPro app to ensure technical sales and applications engineers can have ‘their eyes and ears’ with customers when required.
The innovative platform provides immediate and competent visual support to deliver technical assistance in case of machining issues or simply to help optimise processes.
It features a live, bi-directional video and audio connection between a customer’s machine operator/production engineer and the expert technical support team from Ceratizit.
This ensures the tooling specialist can continue to provide its usual reliable service — in the event of any issues, the app can be activated within seconds to ensure production continues to run smoothly.
Tony Pennington, Ceratizit UK & Ireland managing director, said: “While our success has been built on the direct technical support our engineers give our customers on-site and while we would always be our first choice, we are operating in extraordinary times and facing new challenges on a daily basis — ongoing support for our customers remains our first priority.
“The LiveTechPro app is the next best thing to a physical visit, allowing our team to provide that support remotely and ensuring that customers continue to benefit from the performance advantages of our latest tooling developments.”
The technology involved with the new app will enable detailed discussions to take place as if a Ceratizit engineer is on site, specific issues or elements of a component can be highlighted on screen, downloaded if necessary, for detailed discussion, with responses and solutions being provided there and then in terms of technical advice.
The platform also allows for multiple levels of operation via smartphone or tablet, with conventional video being the starting point. However, it is also compatible with virtual reality (VR) technology to take support to the next level, with virtual hands-on support.
Mr Pennington added: “LiveTechPro is the next best thing to actually standing next to a machine — it will be our eyes and ears during these times of lockdown and reduced personal interaction as and when we cannot physically make a visit, as the interface between customer and Ceratizit employee is seamless and provides the reassurance that our technical sales and applications engineers don’t have to be there, to be there for them.”
The LiveTechPro app is available for Apple and Android operating systems and can be downloaded directly from the Ceratizit Web site (www.ceratizit.com
) or via the appropriate App Store:Google Play
or Apple App Store