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Siemens appoints new head of customer service

Posted on 25 Apr 2022 and read 946 times
Siemens appoints new head of customer serviceSiemens Digital Industries has appointed Simon Nevin to head up its UK and Ireland customer service and raise the bar on technical support, on-site service, as well as spare parts and training. He is an experienced head of service and spent 18 years working within the oil and gas sector, including a long stint with Johnson Controls.

He will oversee moving towards a post-Covid business environment where most functions have returned to in-person dealings and further Siemens’ leadership in providing world-class technical support through digital service offerings. Siemens offers its customers support in virtual commissioning, remote monitoring, predictive maintenance services and consultancy services, including cyber security and manufacturing energy efficiency.

Mr Nevin said: “I am delighted to join Siemens at a juncture where the company is driving its customer service with a focus on the future. I will continue to explore opportunities and initiatives to generate productivity and support sustainable business growth and cost reduction, boost use of automation and robotics for repetitive tasks and further develop commercial talent and upgrade commercial competence in the digital age.”

“My focus is on driving Siemens’ ambition and high level of service. This will cover energy performance and efficiency, improved sales and consulting services, industrial cyber security across assets, sites and facilities and compliance with global standards. I would also like to put a stronger emphasis on helping customers manage their budget spend while still ensuring smooth operations.”

Mr Nevin takes over the role from Tony Chapman who is retiring after 35 years with Siemens where he has held various positions including general manager and customer services UK and Ireland, over the last seven years.

Mr Chapman said: “Simon is the right choice for this role and I am happy to say that I am leaving Siemens’ customers in very capable hands. He has spent the last three month shadowing me and has already proved a great asset. I am confident he will ensure Siemens’ ethos and customer care principles remain the highest.”

As part of his drive toward Siemens future focus, Mr Nevin will also be driving the strategy for
ensuring that processes and data are standardised, transparent and comparable and maximise productivity through automation without sacrificing quality are achieved.