Leicester-based Camloc Motion Control, a gas spring and damper manufacturer, has strengthened its customer-facing team with the appointment of Ian Sinclair as sales manager.

He joined the business just as the UK’s lockdown began to take effect and has spent his first few months getting up to speed on Camloc’s global customer and distributor base in very different circumstances to those he had originally anticipated.

Mr Sinclair is tasked with growing Camloc’s customer base while ensuring that existing customers continue to receive the best possible service and quality products that meet the needs of specific applications.

Company director Matt Warne said: “When we first interviewed Ian, we immediately saw the potential. His wealth of expertise across numerous sectors, as well as his experience with global distribution networks and OEMs, gave us the reassurance we needed that he would be best placed to take us to the next level.”

“As a business we are really focusing on how we engage with customers within a changed environment. We have always used the telephone and face-to-face meetings as the way we communicate and build relationships with our customers.

“This approach remains important to us, but in this new environment where remote working is the norm, Ian understands how we must adapt to new technologies while maintaining the high levels of customer service we expect from ourselves.

“Remote meetings via video calls, a flexible approach to accommodating customer needs and a digital-first way of working have all been implemented by Ian and the team to ensure we adapt and continue to meet customer requirements.”