Belgium-based LVD Company nv, a sheet metal working and software specialist, has introduced a new online service and support portal for customers worldwide.

The Online Support Ticketing System (OSTS) provides customers around-the-clock access to initiate a support ticket on any service-related concern. Users can request a service intervention, inquire about spare parts, schedule preventative maintenance, register for training, or simply ask a question.

OSTS is designed to streamline LVD’s support response to more quickly and efficiently address customer requests. Those who sign up for the free service will receive a private, secure log on to access the portal.

Submitted tickets are routed directly to the responsible local service team for immediate action and information on the status of the ticket is provided in real time. The OSTS portal also documents the communication chain for a customer’s complete LVD machine inventory.

As well as offering customers a fast, convenient way to reach out to LVD Customer Service, it also allows LVD to centralise and better manage customer service requests, collaborate across support teams, and deliver an improved customer service experience.

OSTS will not replace telephone hotline or email support, but offers customers a more immediate service response.