A new complementary service for all
Fastems’ customers — myFastems — is providing more advanced digital services for customers using Fastems’ Manufacturing Management Software (MMS) version 6 and above. Considered a software-as-a-service, it supplies all the digital tools needed to support customers in making sure their systems are up and running 24/7 for continuous availability and productivity.
The digital service is built as a progressive web application for easy access via web browser on a PC, tablet, or smartphone. It can also be combined with other services such as 8760 support, preventive maintenance, and software maintenance agreements for optimised solutions throughout the entire life cycle. myFastems is available for all current Fastems automation systems from January 2023 and will be pre-installed for new systems in the future.
myFastems brings transparency to any Fastems systems’ service history and spare parts usage and includes a comprehensive system overview for connected systems, as well as alarm-based recovery instructions and support request tickets. The system overview provides an updated status of all connected systems, making it easy for users to stay on top of production activities and solve any issues in a timely manner; and support is only one click away. With all necessary system information readily available, Fastems’ technical support can understand the situation on site better and faster, reducing critical downtime. Users are ensured their systems will be up and running as soon as possible.
For connected systems, myFastems provides more advanced digital services. These include access to alarm history, key performance indicators such as usage rate, tools for advanced trouble-shooting, and analysis via Incidents view. The Incidents Groups’ system-wide alarms are based on the actual root cause and provide specific recovery instructions. Therefore, users can attempt to solve problems before contacting support for more flexibility. KPI analytics help monitoring system efficiency, enabling users to identify improvement opportunities based on measured data.
myFastems users now have the visibility to both the past and the future of their Fastems systems.
The services are under continuous development based on customers’ feedback and needs, and new features will be launched regularly, and will be made available to existing customers as soon as they are ready. The company will handle the installations automatically, ensuring up-to-date services for its users.
Fastems VP Services’ Markku Lindeman, said: “myFastems is a very important step towards data-based offerings supporting our customers’ systems availability and, therefore, productivity. It will be good for our customers to see systems running well from anywhere and have fast and easy access to technical support when it is needed. We will continue to expand, offering additional content as part of our digital services development. New data-driven services will provide features from expanded systems status to early warning and continuous analysis solutions to optimise systems uptime throughout the entire lifecycle.”
Fastems is hosting virtual webinars to demonstrate myFastems to customers who want to learn more about how to manage their Fastems systems more efficiently. The online event is scheduled to takeplace from 21-23 February at three different times.
For more information and to register, visit
(
www.fastems.com/offering/myfastems) or contact your
Fastems local Sales Managers