Huddersfield-based
Wayland Additive has introduced ‘Mixed Reality’ (MR) technology into its post-sale Calibur3 service contracts and collaboration. It will be delivered via ‘RemoteSpark’ — a user-focused MR performance support tool that combines the physical and digital worlds by creating a hands-free, immersive and supportive environment and allows instant access to 2-D and 3-D holographic assets to support task completion, operational efficiency and training. In addition, it also allows immediate low-bandwidth, secure video and audio calls with any Wayland experts should extra assistance be required.
The benefits of this approach are many. Mixed Reality (MR) blends the digital and physical worlds to create an immersive experience that allows users to interact in virtual and physical environments simultaneously. Advances with MR are enabling new applications across a range of manufacturing sectors to deliver after-sales service and collaboration. Indeed, this is a rapidly growing field that is transforming the way businesses and organisations operate by providing innovative service solutions in a timely, cost-effective and sustainable way.
Wayland CEO Will Richardson said: “We are always looking for ways to support our clients and give them the very best access to everything they need from us. RemoteSpark achieves exactly that and offers our customers an improved experience, enhanced employee training options and ease of collaboration — both internally and with Wayland. It also offers peace of mind, because any of our customers can get fast, secure and reliable access to any of our technical experts whenever they need it.”
Wayland CRO Peter Hansford concluded: “Collaboration with our customers is central to how we operate and is fundamental to our success, but more importantly, that of our customers. This MR approach to our post-sale service contracts helps us to deliver more for them. The sustainability angle is also an important one, in a world where we all need to be more aware of our carbon footprints, we can work with our clients in a meaningful way, in real time without jumping on a plane to help them resolve any issues. It is faster, it is way more efficient and it keeps those carbon miles way down. It just works and is a ‘win-win-win’ — for our customers, for Wayland and for the environment.”