Rugby-based Zeiss Industrial Quality Solutions has extended its digital solutions by launching a new Metrology Portal.
All Zeiss services are network-connected on the customer portal, enabling users to access the range of digital Zeiss services with just a single log-in.
Zeiss’s Fabian Peschel said: “The goal of the customer platform is to offer our customers easy-to-use services and solutions, including continuous 24/7 availability, easy operation and automated processes.”
Zeiss customers can now monitor their systems and software and find all relevant information quickly and easily — all in one place.
A new customer forum will also be available (replacing the existing one), where users can sign up for topic-specific updates, send private messages and opt to receive a message when new software is available.
They can also submit maintenance and service requests to on-line technicians.
Zeiss plans to add new features in the near future, such as access to on-line training and system-relevant documents. Zeiss encourages feedback from its customers and uses this to continuously improve its services.
For example, the new functions of the service ticket and the overview of the Zeiss systems were developed, tested and improved in trial phases with its customers.
In order to access the customer portal and all of its services, customers simply register with a Zeiss ID.
This central log-in component allows them to register for all current and future digital products, from the portal to apps (
portal.zeiss.com).