As one of the world’s leading machine tool manufacturers, the
United Grinding Group offers digital assistance systems that make work easier for various user groups.
For example, Remote Service offers ‘uncomplicated and fast’ assistance in the event of machine downtime. A service request can be submitted by the customer via a smartphone and the corresponding ‘Digital Solutions’ app or via the ‘Customer Cockpit’; and with machines equipped with United Grinding’s ‘CORE’ technology, this can be done directly at the machine. In addition, a video conference can be conducted via the integrated camera in the CORE panel, while a whiteboard function makes it easy to share drawings and notes on pictures or documents.
Furthermore, the ‘Service Monitor’ relieves those responsible for maintenance by clearly displaying all the important maintenance tasks based on the current machine’s operating hours, while the ‘Service Cockpit’ can be used to centrally manage, monitor, and document maintenance due dates for several connected machines.
Moreover, only necessary maintenance work is displayed, with unnecessary work avoided. The company says that thanks to this optimal maintenance and care, the availability and working life of machines are increased, which in turn has a positive effect on productivity.
Meanwhile, managers can monitor the production output of machines at any time using the ‘Production Monitor’. Production benchmarks — such as operating and non-productive times, production quantities, and downtimes — are displayed in real-time. The latest version also supports the global communication standard umati UA4MT (Universal Machine Technology Interface for Machine Tools). In addition, Production Monitor allows machines from other manufacturers — not only machines from the United Grinding Group — to be be easily integrated, from anywhere and at any time, thanks to the Digital Solutions app.